Refund & Return Policy – Smart Life 24
Last Updated: February 2026
At Smart Life 24, customer satisfaction is our top priority. This Refund Policy outlines the conditions and procedures for returns and refunds for a seamless shopping experience.
Our Refund Promise
We believe in our products and want you to be completely satisfied with your purchase. If you are not satisfied, we provide a simple and transparent refund process to ensure your peace of mind.
Eligibility for Refunds
- ✔ Refund requests must be submitted within 7 to 14 business days of receiving your order.
- ✔ Items must be unused, in original packaging, and accompanied by proof of purchase.
- ✔ Refunds do not apply to digital or downloadable products once accessed.
- ✔ Shipping fees are non-refundable unless the product was defective or incorrect.
How to Request a Refund
To initiate a refund, contact our support team at smartlife_24@ftspak.com with your order number, product details, and reason for return. Our team will guide you through the process step-by-step.
Processing Time
Once your returned item is received and inspected, we’ll notify you via email about the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days via your original payment method.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check your bank or credit card account. Processing times can vary by provider. If you still have not received your refund, please contact us at smartlife_24@ftspak.com.
Exchanges & Replacements
We only replace products if they are defective, damaged, or incorrect. To arrange an exchange, please email smartlife_24@ftspak.com with clear photos and your order number.
Non-Refundable Items
- ✖ Gift cards or promotional items
- ✖ Downloadable digital goods
- ✖ Perishable goods or personalized products
Contact Information
If you have any questions about this Refund Policy or your order, please contact us at smartlife_24@ftspak.com.